A support worker finishes a session and then loses 20 to 30 minutes to writing up what just happened, in the right format, for compliance. Not on care. On the paperwork about the care.
Multiply that across a week of sessions and you are paying qualified people to be slow typists for the better part of a day, every week, each. It is the part of the job that quietly eats the actual job, and it is always the thing they will catch up on later. They will not catch up. The backlog is the system telling you it is broken.
The fix is not a new format or a harder push. It is a draft that is ready before your worker is back in the car, in your own systems, that they read, correct and sign off. Nobody loses a job. The team just stops doing the slow bit by hand.