A sole practitioner does court prep, client intake, file summaries and follow-ups, all of it, one person. Hiring the support team to carry that would cost well north of $100,000 a year in Sydney. Every solo professional knows it, and the maths never works.
So we built the team instead. A set of specialised assistants that draft, summarise, chase, prep and file. They work the practice's hours, which is to say all of them. The principal is still the lawyer. Every piece of work still crosses the desk. The difference is the desk is no longer where work goes to wait.
The interesting part: the hardest bit was not the technology. It was mapping how the practice actually works, which took longer than building it. Most practices do not need more people. They need the people they have to stop being the bottleneck for everything.